IT Manager

Job content

IT Manager

Consentia Inc. provides document and data management services which include data entry, transcription services, imaging, and document management software solutions. We are seeking an experienced IT Manager to support our IT Team and partner with our Operations to help us deliver outstanding results to our clients. This permanent full-time position is based at the Consentia Inc. office in downtown Edmonton, Alberta.

Key Focuses of the Role:

Responsible for the overseeing computer-related activities for Consentia, including coordinating and planning. Lead and mentor and delvelop members on the IT Team. Work with Senior Management to identify the IT needs and be responsible for implementing computer systems to fulfill the organization’s information systems requirements. The role includes:

1. Overseeing technical projects in alignment with organizational goals

2. Directing the effective delivery of networks, development, and disaster recovery

systems and processes

3. Developing partnerships with vendors, software developers and service providers to

find solutions to manage business activities

4. Implementing information technology strategies by managing staff; overseeing and

ensuring that computer systems and equipment are operating effectively

5. Establishing standards and providing recommendations for improvement of IT

infrastructure

6. Facilitating IT security audits or investigations.

7. Ensuring smooth delivery and operation of IT services by monitoring systems

performance

8. Preparing and presenting proposals for capital projects as a member

of senior team

9. Consulting senior-level stakeholders across the entire organization to identify business

and technology needs and to optimize the use of information technology

10. Identifying system and hosting upgrades with clients

Our IT Team is a small powerhouse, so the individual would also enjoy getting involved in all the day to day activities as a member of the IT team.

Some of these duties may include:

• Maintenance/support of network infrastructure (Switches, Routers, Firewall, etc.)
• Maintenance/support of workstation infrastructure (desktops, peripherals, printers, etc.)
• Maintenance/support of storage administration (Backups, SAN, NAS, etc.)
• Creation and update of infrastructure documentation
• Software and hardware configuration to meet business and functional requirements
• Provide application support
• Perform problem solving activities and propose solution options
• Willing to work overtime or alternate hours when required
• Other miscellaneous duties as requested

Mandatory Skills and Qualifications:

• 6+ Years’ Experience in an enterprise environment
• IT related diploma or degree
• Experience with network infrastructure (MS Azure, VPN, routers, storage and back up, etc.)
• Experience with virtualization technologies (VMware, Hyper-V, etc.)
• Experience with Windows Server 2012 R2 to 2019
• Strong knowledge with network protocols
• Strong understanding of Active Directory, DNS, and DHCP
• Effective communication skills, including excellent writing/documentation
• Strong problem solving skills
• Ability to develop solutions that match business requirements
• Ability to provide accurate estimates and meet timelines
• Time management and organization skills
• Strong customer service orientation and attention to details
• Demonstrated ability to work in a fast-paced, dynamic environment with multiple priorities

Additional Nice to Have Skills/Experience:

• Content management experience (SharePoint, Documentum, Alfresco, or similar)
• Understanding of the Software Development Life Cycle
• Understanding of Project Development Life Cycle
• Certification: CompTIA A+, Microsoft, VMware, AWS
• Experience with server blade infrastructure
• Familiarity with Dell servers and devices

Final Details:

The successful candidate will be responsive and results oriented, with a demonstrated commitment to quality service and customer satisfaction for both internal and external clients, and have a positive, solutions based attitude. We require candidates to have excellent communication skills, a strong desire to succeed and the ability to see projects through to completion. This highly skilled individual will be a quick learner, and able to lead a team as well as collaborate with senior leadership. Exposure to the imaging industry would be considered a significant asset.

Candidates must be able to pass a police background check.

Consentia offers competitive compensation, numerous company benefits and excellent opportunities for advancement to team members with the commitment to succeed in our dynamic business environment. We are interested in candidates who have the desire to become experts in their field, and who are willing to learn and advance their careers.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Types: Full-time, Permanent

Salary: $65,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edmonton, AB T5J 0K1: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Experience:

• Information Technology: 6 years (required)

Work Location: One location