Update day: 11-11-2023
Job type: Full-time
Job contentCome Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Customer Service Representative, RBC Advice Centre (Mandarin, Cantonese and English)- BC
What is the opportunity?
You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.
What will you do?
- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
- Ability to work independently, proven time management, organizational and problem solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
- Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
- Strong oral and written communication skills in French and English, along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight
- Past experience in a customer service role where you provided a variety of needs based solutions
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
VANCOUVER, British Columbia, Canada
Personal and Commercial Banking
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
Click to apply for free candidate
⏰ 15-12-2023🌏 Pitt Meadows, British Columbia
⏰ 29-12-2023🌏 Port Coquitlam, British Columbia
⏰ 21-12-2023🌏 Penticton, British Columbia
💸 CA$51,000 - CA$60,000⏰ 11-12-2023🌏 North Vancouver, British Columbia
⏰ 23-12-2023🌏 Port Coquitlam, British Columbia
💸 CA$100,000 - CA$120,000⏰ 23-12-2023🌏 Richmond, British Columbia