Customer Care Representative

Job content

Connect Hearing is a leading hearing clinic through out Canada with the largest network of registered Audiologists and professional Hearing Instrument Practitioners. Operating for 40 years, they are looking for a Customer Care Representative to join their team!

As a Customer Care Representative, you will be at the front desk for the hearing clinic and be responsible for providing exceptional, consistent quality service to customers in a timely, efficient and effective manner.

As a Customer Care Representative Your Responsibilities Include

• Greet customers and make them feel welcome & comfortable
• Answer phone calls and update client files
• Schedule appointments and process payments
• Complete end of day/month procedures
• Complete minor hearing aid repairs and assist with cleanings
• Provide product demonstrations to new clients
• Recognize sales opportunities and help the clinic reach sales targets each month
  

What makes a successful Customer Care Representative?

• Exceptional people skills with strong verbal communication
• Tech Savvy - Experience with Word, Outlook and Excel
• Prior experience working with seniors is considered an asset
• Prior experience in an administrative or sales role is considered an asset
  

What’s in it for you?

• Full Time - Monday - Friday - 9:00 am - 5:00 pm
• Competitive hourly rate
• Possibility of extension
• On the job training
• Fun and welcoming environment!
  

Interviews are taking place immediately, so please apply right away with your resume! (No cover letters required)

TPD will not share your information with anyone outside of our firm without your approval as privacy and confidentiality is one of TPD’s core values.

We at TPD thank you for your interest