Customer Care Coordinator

Job content

Wave Hockey is hiring!

Position Overview: As a Customer Experience Specialist at Wave Twin Rinks Hockey Arena, you will play a vital role in creating a positive and welcoming experience for all visitors, guests, and club members. Your primary responsibility will be to deliver a pleasant experience to all patrons, while assisting customers in any way necessary. You will handle their inquiries with care, happily provide information, and deliver positive energy at the front desk. This position requires excellent communication, organizational skills, and a passion for customer care.

Key Responsibilities:

Front Desk Operations:

· Greet and welcome visitors, guests, players, and parents with a friendly and professional demeanor.

· Handle incoming phone calls, inquiries, and emails promptly, and direct them to the appropriate departments.

· Manage the reception area, ensuring it is clean, tidy, and well-organized at all times.

· Monitor access to the facility and verify visitors’ credentials as needed.

Customer Assistance:

· Provide detailed information about the arena’s services, programs, schedules, and events to customers.

· Address and resolve customer concerns, complaints, and requests in a courteous and efficient manner.

· Assist customers with registration for various programs, leagues, and activities.

· Offer guidance and support to first-time visitors and new members.

Payment Processing:

· Handle cash, credit card transactions, and electronic payments accurately and securely.

· Process payments for services, memberships, and merchandise sales.

· Maintain records of transactions and update customer profiles in the database.

Event Support:

· Assist with the coordination and execution of events, tournaments, and leagues at the arena.

· Provide on-site support during events, ensuring smooth registration, guest assistance, and general event logistics.

6. General Administrative Tasks:

· Assist in maintaining office supplies, forms, and informational materials.

· Help with filing, data entry, and record-keeping tasks.

· Collaborate with other staff members and departments to facilitate efficient operations.

7. Adherence to Policies and Safety Measures:

· Ensure compliance with the arena’s policies, procedures, and safety protocols.

· Promote a safe and secure environment for all customers and staff members.

Qualifications:

• High school diploma or equivalent.
• Previous experience in high paced customer service
• Strong communication and interpersonal skills.
• Proficient in using computer software and basic office equipment.
• Ability to handle multiple tasks and prioritize responsibilities effectively.
• Willingness to work flexible hours, including evenings and weekends.

Working Hours: This is a full-time position with working hours from 9:00 AM to 5:00 PM on weekdays, with occasional evening and weekend shifts to support events and busy periods.

To apply, please send in your resume to kcleary@wavesports.ca

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person