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Job content

Job Overview:

We are looking for a dedicated and customer-focused After Market Customer Service Representativeto join our team. This role is essential in ensuring customer satisfaction and maintaining strong relationships with our clients after their initial purchase. The ideal candidate will play a crucial part in resolving post-purchase inquiries, addressing concerns, and providing exceptional support.

Key Responsibilities:

  • Customer Support:
    • Respond to customer inquiries, concerns, and issues related to our products and services.
    • Provide clear and professional communication.
    • Offer solutions to resolve customer problems and ensure their satisfaction.
  • Product Knowledge:
    • Develop a deep understanding of our products and services.
    • Stay updated on product updates and changes.
    • Educate customers on product features and usage.
  • Order & Returns Management:
    • Process orders, returns, and exchanges efficiently.
    • Coordinate with the logistics and inventory teams to ensure smooth transactions.
    • Maintain accurate records of customer interactions and transactions.
  • Problem Resolution:
    • Investigate and resolve customer issues or complaints.
    • Collaborate with cross-functional teams to address complex problems.
    • Follow up with customers to ensure their concerns are resolved.

Desired Qualifications & Traits:

  • High school diploma or equivalent.
  • Proven experience in customer service or related role.
  • Knowledge of agricultural products and processes an asset.
  • Excellent communication skills, written and verbal.
  • Empathetic and patient approach to customer interactions.
  • Strong problem-solving and conflict resolution abilities.
  • Detail-oriented and organized.
  • Proficient using customer service software and systems.

Company Overview:

We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.

Our Noble Cause:
People together, doing what’s right, making a difference.

Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.

  • Customer Responsibility:
    We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
  • Achievement of Goals: To empower every team member in contributing to Flaman’s company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
  • Making Things Better: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

Benefits & Perks:

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:

  • Compensation:
    • Individually structured compensation recognizing and appreciating your commitment and efforts.
  • Opportunities for Growth:
    • Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
  • Comprehensive Benefits:
    • Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.
    • Prioritize your health with our group extended medical, dental, and vision insurance plans.
  • Financial Planning:
    • Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
  • Support & Assistance:
    • Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

How to Apply:
Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.
Apply now by visiting our Flaman Careers Page
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Deadline: 19-12-2023

Click to apply for free candidate


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